Services

        Our company is specialized in project management and service provision targeted on customer support of our clients, using modern telecommunication and marketing call center based technologies.

Currently Adelina Call Center provides all specter of services of  outsourcing call center  :

   ·   Creation and support of the “Hot lines” for informational support for clients of our customers during marketing activities.

   ·   Creating and support of “Technical support lines” which allows our Customers avoiding routing call servicing on general phone queries.

   ·   Telemarketing services – creating and update of  client database, CATI, phone interviews, presales, phone notifications about debt and its return.  

   ·   Telesales, for mass market and SOHO/SMB segments ( FMCG, financial and insurance services, conference service, tourism )  

   ·   Televoting and questionings projects.

   ·   Monitoring general level of department work quality using Mystery caller and Mystery Shopper techniques.

   ·   Providing consulting services to our clients who build their own call centers.

   ·   Conducting training programs such as “Phone conversation etiquette”, “Call Center agent work standards”, “Telemarketing and Telesales” for improving work of personnel in in-house call centers of our customers.

For further details, please, contact us by email sales@adelina.com.ua or by phone +380 50 430 29 69